Services

Easy to use

A full diagnostic approach to help you determine both the root cause and the relevant solution to your questions

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System Upgrade

Upgrades Scan2Track systems should be automatic without or with very little downtime.

Any updates must be 100% compatible with the new version, eliminating the tedious task of rewriting customizations and complementary software.

ERP systems can be expensive to update, but with Scan2Track ERP the cost of upgrades is included in the subscription fee.

Examples of the upgrades include:

• New search function

• New Reports

• Android Mobile version upgrades

• Customer feature feedback

• Adapt to new industry regulations

If you have any questions, or would like to submit feature feedback, please contact us.

Cloud Based - Scan2Track Data Security

Servers

The Scan2Track servers are not located in any Scan2Track offices. The servers reside in a secure data facility in secure, natural disaster-controlled environment.

Client data is stored on separate servers always.

The servers have 24-hour security.

 

Data Security

Data encryption is used in the Scan2Track network.

A firewall is used in the Scan2Track network.

Real-time protection is used to protect against malware, viruses, spyware, adware and malicious attacks.

Un Interruptible power supplies are used to ensure the data backups and security measures are always working.

 

Data Backup & Restoration

Scan2Track takes data security and maintenance very seriously. Client data is stored at a data center that receives regular backups, stored on multiple servers, and prepared for severe weather conditions.

 

Data Restoration

The system is set up, so it is difficult to accidentally delete information. If the information is deleted, it will still appear but with a status of “Deleted.” Therefore, if something was inadvertently deleted, the data can be copied and restored. If data is maliciously deleted, Scan2Track will work with clients in a case-by-case basis to restore the data in a timely manner.

 

Client Backups

Client data is backed up on a regular basis. All data is stored on different servers and backed up daily. Daily backups allows for version control and security.

 

User Backups

In addition to the Scan2Track backups, we encourage our clients to regularly export their data. This acts as another backup and for personal records.

Implementation Service

ERP implementation

Our approach to ERP implementation is driven by your unique business goals and emphasizes user education and involvement. During the implementation, Work Wise’s team of experts will help you plan and organize your project, conduct training, prototype functional areas of your business, implement process changes and complete timely conversions. Working closely with your key people, the Workwise team will ensure you are quickly up and running while achieving the desired results.

 

Discovery Phase

This is the “get ready” phase designed to ensure a solid foundation for your ERP project. Our team of consultants will survey each of your functional areas to fully understand your business requirements, the impact of those requirements and your desired capabilities. Then we will custom-build an implementation plan based on your specifications. This phase also includes installation of Workwise ERP software system and the initial data conversion.

Project planning, ERP installation, Operational review, Training, Build Prototype and Initial data conversion

 

Implementation Phase

This is the “get set” phase and the most critical from an execution standpoint. Our consultants will thoroughly train your users, including walking them through a “day in the life of” your company. This phase also includes testing and issue resolution to certify your new ERP system is working properly.

Special training Workshops, Update prototype, Initial modeling, Develop reports, Training/resolution, Modeling, and Setup users

 

Go Phase

This is the “go” phase where final conversions, training and testing are synchronized towards the cutover to Workwise ERP. This phase includes all final modeling sessions, tests, improvements training and support needed before going live.

End user training, Final model, Readiness assessment, Final data conversion, Cutover and then GO LIVE

Support

A dedicated support team to diagnose and solve issues quickly and effectively

Ability to support via TeamViewer email and phone.

Disaster recovery and emergency services

Focuses on hot critical needs, and getting you fast, workable answers.

A full diagnostic approach to help you determine both the root cause and the relevant solution to your questions

Allows you to scan all the available solutions in any area, and to determine which of those solutions can have specific benefit for your business.

Online User Manual

Please contact us. to have the online manual.